Trips Specialist

Type: Full-Time
Start Date: July 2025
Location: Remote, with travel required

Role

The Trips Specialist will be responsible for overseeing and executing the logistics of CelebrateMercy’s travel programs, from pre-trip preparation to post-trip evaluation. This is a highly dynamic and interactive role requiring excellent communication, coordination, and customer service skills. The ideal candidate is detail-oriented, organized, and comfortable working in fast-paced environments, both remotely and on-site during trips.

KEY Responsibilities

Trip Pre-Planning

  • Serve as the main point of contact for individuals interested in or signed up for trips.

  • Collect and manage participants’ personal and travel documents (e.g., passport info).

  • Coordinate flights, accommodations, and travel logistics with travel agencies.

  • Purchase or coordinate supplies and materials needed for the trip.

  • Collaborate with marketing, website, donor relations, and other internal teams to ensure smooth execution.

During Trips:

  • Travel with the group and provide on-the-ground support to attendees.

  • Deliver excellent customer service and assist with attendee requests and needs.

  • Help manage and communicate any real-time schedule or itinerary changes.

  • Coordinate with speakers, venues, transportation, and other vendors.

Post-Trip Responsibilities

  • Collect and organize participant feedback and evaluations.

  • Assist in analyzing trip data and preparing summary reports.

  • Contribute to the development of process improvements for future trips.

Qualifications

  • Minimum of a bachelor’s degree.

  • Strong organizational and logistical planning skills.

  • Excellent written and verbal communication in English.

  • Proven ability to manage multiple tasks and timelines.

  • Willingness and ability to travel domestically and internationally.

  • Comfortable working independently and collaboratively in a remote setting.

  • Ability to thrive in fast-paced environments and deliver high-quality work under tight deadlines.

  • Proficiency in spreadsheets (e.g., Google Sheets, Excel).

  • Exceptional attention to detail and accuracy.

  • Strong problem-solving skills and the ability to adapt quickly to changing situations.

  • A strong sense of ownership and accountability; demonstrated ability to follow through on tasks and commitments.

  • Knowledge or interest in the Prophet Muhammad’s life and character.

  • Knowledge of Islam and Muslims in North America.

bonus skills (nOT rEQUIRED)

  • Experience in customer service or travel coordination.

  • Working experience at a Muslim non profit organization.

  • Experience using travel management software.

Compensation

  • Competitive salary, commensurate with experience and organization growth.

  • Performance-based bonuses may be awarded based on individual and organizational results.

Benefits

  • Possible trip discount for family members

  • Healthcare coverage

  • Paid maternity and paternity leave

  • Flexible remote work environment

About CelebrateMercy

CelebrateMercy is a U.S. based 501(c)(3) non-profit organization whose mission is to help people discover the truth about Prophet Muhammad ﷺ, and transform their lives through his beautiful example and teachings.

To learn more about CelebrateMercy, click here.

To Apply

To apply for any position, click here.

To see all open positions, click here.

Questions?

If you have any questions about jobs at CelebrateMercy, email us at career@celebratemercy.com